Refund policy

Do you offer refunds or exchanges?

We do not offer refunds or exchanges for change of mind or if you dislike a scent. We strongly recommend starting with The Mini Cycle Collection if you're new to our perfumes and would like to experience the scents before committing to a full-size bottle.

What if my item is faulty or damaged?

If you receive a faulty or damaged item, please reach out to our customer care team within 7 days of receiving your order. We’ll happily replace the product in accordance with Australian Consumer Law.

How do I report a faulty product?

Please contact us at hey@solunaandeve.com.au with your order number, a description of the issue, and clear photos of the product and packaging. We’ll review your claim as quickly as possible and guide you through the next steps.